Troubleshooting power issues can be tricky, but one way or another our OGO™ team can get you up and running in no time.
What is wrong with my OGO™?
We know it can be frustrating if something does not work right out of the box so we greatly appreciate your patience. We take a lot of pride in the product and will do whatever we can to make sure you have a great functioning product. In order to best help, we will likely ask a few more questions to try and determine what the issue is.
Is your fan running?
Our first troubleshooting question is to ask if the internal fan is running. This helps us understand if your unit is getting proper power input. The fan is located at the back righthand side of the toilet where the hose would hook-up to. It is accessible if you lift the bowl up and look in the righthand corner. You will find a square piece of plastic that has a filter and the fan inside of it. It is extremely quiet so it can be difficult to tell if it is on. The square piece can lift up and you can look down the round bottom to see if you can see the blades spinning or not. You can also put a slight pressure on the top middle of the filter to see if a noise is made of the fan blades spinning.
My fan is NOT running, now what?
Not a problem, if you are 100% confident the fan is not running then we are going to focus on if your power input is supplied correctly.
How are you powering your unit?
- 12V battery
- Is it charged?
- Crazier things have happened, but it is always good to check that your battery is a 12V battery that is charged well. Marine or deep cell cycle batteries work best. Car or tractor batteries do not work well because they are meant for 12V at high current for a short period of time where marine / deep cell cycle batteries or other LiFePO4 batteries are made for long use with lower current draws.
- Is your power cable hooked up with red wire to positive (red) and black wire to negative (black) of the battery?
- Sometimes wires need to be elongated or sometimes accidents happen, but triple check that your wire leads are hooked up correctly to the battery so that polarity is not swapped. Older OGO™'s were supplied with a power cable that had a solid black wire and a dashed-line black wire. This power cable should have had the positive lead properly labeled with a sticker.
- If the above have still not solved the problem, then scroll down to see what else could be the issue
- Is it charged?
- Power Adapter recommended from OGO™
- Is the rectangular box properly connected to the input plug?
- This plug can be a little stiff. If you see a blue (or red) light on the rectangle, then you should be confident that the plug is connected. If there is not a light, check this plug and see if it can be pressed in any further. If no blue light remains, there may be something wrong with the power adapter so please reach out to us and we can help get you a replacement.
- Is the rectangular box properly connected to the input plug?
- Power Adapter purchased elsewhere
- Is the power adapter rated for 12V output?
- If the output is not 12V then you will need to get a different power source
- Is the power adapter rated for 10 Amps? (Most Common Problem!)
- Some power adapters could be rated for only 0.5 Amps or 1 Amps and unfortunately this will not be enough current for the OGO™ Origin to function properly. 7 to 8 Amps should be sufficient but 10 Amps is recommended.
- Is the power adapter set for a center positive output?
- The OGO™ Origin power jack needs to have a center positive 12VDC input. The symbol should like the below.
- Is the power adapter rated for 12V output?
- Direct wire into my 12V system
- Is there a fuse on this circuit that may be tripped or rated below 10 Amp?
- The OGO™ can peak currents close to 8 Amps if extremely full of medium or wet medium (it should not be very wet but it can happen) so we do recommend a 10 Amp circuit to make sure you have plenty of current. If the circuit is tripped or too low for some reason, you may need to find an alternative OGO™ Origin input power.
- Is your power cable hooked up with red wire to positive (red) and black wire to negative (black) of the battery?
- Sometimes wires need to be elongated or sometimes accidents happen, but triple check that your wire leads are hooked up correctly to the battery so that polarity is not swapped. Older OGO™'s were supplied with a power cable that had a solid black wire and a dashed-line black wire. This power cable should have had the positive lead properly labeled with a sticker.
- If the above have still not solved the problem, then scroll down to see what else could be the issue
- Is there a fuse on this circuit that may be tripped or rated below 10 Amp?
- Power inverter
- What output signal are you using?
- The OGO™ Origin works with 12VDC at 10 Amp circuit so please check your power inverter ratings to make sure the output is appropriate.
- Is your power cable hooked up with red wire to positive (red) and black wire to negative (black) of the battery?
- Sometimes wires need to be elongated or sometimes accidents happen, but triple check that your wire leads are hooked up correctly to the battery so that polarity is not swapped. Older OGO™'s were supplied with a power cable that had a solid black wire and a dashed-line black wire. This power cable should have had the positive lead properly labeled with a sticker.
- If the above have still not solved the problem, then scroll down to see what else could be the issue
- What output signal are you using?
My input power source seems to be good, but my fan is still not running.
Not a problem, the next step is to see if the power jack and the initial connections have solid contact. Lift up on the OGO™ Origin bowl and in the back righthand corner you will see the backend of the input power jack. This power jack has two terminals. In older OGO™ Origins, these terminals were solder on contacts so check that these contacts are not torn off the terminals. Additionally, check that the right wire is hooked up to the center terminal and the black wire is hooked up to the outside edge terminal.
If the power jack terminals have good contact, then you can look up into the wiring contacts. We have used "snap" type connectors with orange lift- tabs. These orange tabs can complete lift up to 90 degrees to release a wire and will snap down to hold the wire tightly. Make sure that all of the wires have red to red and black to black as well as solid contact on the wires. A little pull on the wires should assure that they are tight.
My fan is running but not the agitator, now what?
- Is the power adapter rated for 10 Amps? (Most Common Problem!)
- Some power adapters could be rated for only 0.5 Amps or 1 Amps and unfortunately this will not be enough current for the OGO™ Origin to function properly. 7 to 8 Amps should be sufficient but 10 Amps is recommended.
- The fan will run if the power adapter is rated above 0.10 Amps but the agitator will not work properly.
- Are all wire connections strong connections?
- There may be issues internally with bad connections with the wire connectors. We recommend looking at the connections and make a slight tug on the wires to make sure the wires stay in their connectors. If they happen to fall out, you may have to reseat the connection to make sure there is a strong contact.
- Everything seems fine but the agitator still does not work, what now?
- It's unlikely as we check every unit on before it goes out, but the motor could have some sort of failure. If this is the case, please reach out our support staff and we will get you a replacement motor right away.
Still having issues?
We are always here to help as fast as we can. Our phone number is 567-271-2020 and our support email is support@ogotoilet.com. We are still a small team so our staff that is available to take calls are also busy working on other OGO™ company needs so if you can't get ahold of us, please leave a voicemail and we will call back as soon as we can.