If you're having some issues with urine getting in locations that it shouldn't, then a water test can give some insight to what may be going on. It is not normal for urine to be outside of the urine bottle so please do reach out if this is the case so we can help find the issue and resolve it.
Step 1
To perform a water test, we have to start with being able to see where everything is going. The easiest way to do this is to take the drawer out but keep the bottle installed. It will be little lower than when installed but not by much and should still have engagement with the spout of the drain pan. Below are some pictures.
Step 2
Now that we know the drain pan is engage with the urine bottle, we can pour some water onto the bowl to simulate where the liquids will flow. In the video below, we show the first two scenarios that are most likely to be occurring which is all liquids flowing in the front of the bowl and if urine is flowing into the back section while the trap door is shut. Not as ideal but sometimes unavoidable so we made sure to account for it!
Note: This is much easier with 2 people! If someone can slowly pour water onto the bowl while another looks into the bowl with perhaps a flashlight to get a good view if there is any liquids going where it shouldn't
If everything is going correctly, you shouldn't see any liquids rather it should all be flowing into the urine bottle.
Step 3
Sometimes urine goes in different directions and the trap door needs to be open so let's test the worst case scenario and see what happens. Excess urine that hits the back separator should trickle into the solids bin or in the worst case, small amounts could trickle in front of the solids bin. This is shown in the video below.
If your unit is not behaving like the above videos, then please do reach out so we can best understand what is going on.