If your OGO™ ORIGIN isn’t turning on, one of the first things to check is the power connection at the jack. A loose wire, poor contact, or misalignment at the 12V input can prevent the unit from running properly.
What This Check Covers
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Ensuring the 12V jack is securely mounted
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Confirming the internal wires are properly connected
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Identifying if the issue is with the jack or upstream wiring
How to Check the Power Connection
1. Unplug the Unit
Always disconnect the 12V DC input before working inside the unit.2. Locate the Power Jack
Reach behind the front panel where the jack enters the housing.3. Inspect the Wires
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Check that the red (positive) and black (ground) wires are fully seated in the connector.
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If the unit uses a WAGO® clip, press the orange tabs and confirm clean contact.
4. Check the Jack Fit
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Make sure the jack isn’t loose inside the panel.
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A poorly seated jack can cause intermittent loss of power.
5. Plug Back In and Test
Reconnect the 12V supply and test the unit.
If the fan, LED, or button still doesn’t respond, the issue may be upstream — power adapter, fuse, or the jack itself.
Next Steps If Power Still Fails
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Check your power adapter (output should be 12V DC)
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Inspect fuse (if your install uses one)
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Email support if the jack or wiring looks damaged or if there are on going issues.
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